TERMS AND CONDITIONS
Who should I contact if I have a specific question about a product?
Contact us online using the appropriate form in the Contact section. You will receive the answer of our experts as soon as possible. You can also call us at 333 920 4542 or write an email to email@example.com
The product I want is not available at the moment. Can I order it anyway?
If the product that you want is temporarily out of stock you can write an email or contact us and we will inform you as soon as it is available again.
What to do if your problem is not listed in the entries on this page?
Do not worry: you can contact us by phone from Monday to Saturday at the following times: 9.00 – 13.00 / 16.00 – 21.00, or fill out the form on the page Contact from the contact page or write to firstname.lastname@example.org
Is it possible to indicate a shipping address other than the billing address?
Sure. Give an indication during the purchase process. If you missed this step, you can still communicate it by calling 333 920 4542 or using the appropriate form in the Contacts section or writing to email@example.com
I received a defective item. What should I do?
It is possible to communicate it by contacting us online using the contact form or by calling our Customer Service.
My order is processed. What does it mean?
An order in preparation is an order regularly concluded by the customer and received by Oleifici Rotondo, which is taking care of its preparation. The next stage will be the shipment. At this stage you can, if necessary, make changes to the order.
I executed the order several days ago and I have not yet received the goods. What should I do?
Please report the delay using the appropriate form in the Contact section. Our team will contact the shipper, requesting communication of the order’s fulfilment status and we will give you as soon as possible a feedback.
The delivery is incomplete. What should I do?
It may happen that the parcels of your order are shipped on different days (we will notify you if partial shipments are made). Make sure you have received all the packages mentioned in the shipping confirmation message. If the delivery is incomplete please contact us online using the contact form or by calling our Customer Service.
Is it possible to pick up an online order directly in the store?
Yes, by checking the “Pick up in-store” box when ordering
Can I change my order after confirming it?
This is only possible in rare cases. We are committed to processing and shipping each order as quickly as possible and therefore, in most cases, no changes can be made. It is advisable to contact customer service at 333 920 4542 which will check the processing status of the order and then the possibility of making the required changes.
Do you ship all over Italy?
Yes, we deliver all over Italy, including smaller islands. What payment methods do you offer?
– Paypal via your credit card
– Bank transfer via your bank account
– Withdrawal at our point of sale.
Are my personal data protected?
The security of your personal data and the protection of privacy are our priorities: we use all the most advanced technological standards to guarantee you during purchases. This applies to both the payment process and the data we share with you.